This page presents the Transcepta Privacy Policy and describes how we use and protect information provided to us when you visit the Transcepta website, www.transcepta.com. Protecting your privacy is of critical importance to us, so we use stringent security measures to protect your confidential information. We value your relationship and work hard to honor the trust you place in us. Thank you for choosing Transcepta.
How We Protect Your Privacy
Transcepta uses a combination of physical, electronic and procedural safeguards to help prevent unauthorized access to confidential information and to protect it from loss, misuse, alteration or destruction. For example:
We limit access to your confidential information to our employees and other authorized parties who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
The information you provide to us online is protected by Secure Socket Layer (SSL) technology supporting up to 128-bit encryption to prevent unauthorized parties from viewing any confidential information transmitted to or from Transcepta during your session. SSL is the leading security protocol for data transfer on the Internet. This technology scrambles your information as it moves between your PC’s browser and Transcepta’s computer systems. When information is scrambled or encrypted in this way, it becomes nearly impossible for anyone other than Transcepta to read it. This secure session helps protect the safety and confidentiality of your information when you interact with us online.
We use other technological means (such as backup files, virus detection, and eradication software, firewalls, and other computer software and hardware) to protect against unauthorized access or alterations to your data.
What Information We Collect
In the course of serving you, we collect information about you and your business from a variety of sources, such as:
- Information you provide to us, such as your name, company name, addresses, phone numbers, email addresses, bank account, and routing numbers, and passwords, and other information we need to perform services for which you have registered
- Information we receive from third parties, such as banking partners that may provide the status of payments from you or to you made via Transcepta
- Information your trading partners provide to us, such as your name, company name, addresses, phone numbers, email addresses and other information we need to initiate services with you
- Anonymous data our servers/web browsers automatically collect such as your IP address, your browser type, your operating system, and the timing and order in which our pages are accessed.
How We Use Information
Information collected may be used for a number of purposes, such as:
- Delivering invoices
- Processing electronic payments
- Enabling your electronic transfer exchange
- Confirming receipt of electronic transmissions
- Providing you your account history
- Contacting you about your account
- Performing other business activities as needed
- Keeping you informed about services that may be of interest to you
- Compiling anonymous statistical data and analysis for use internally or with third parties.
Why We May Disclose Information and to Whom
Transcepta always treats your confidential information as confidential and takes all appropriate measures to protect it. We may disclose the information we collect to non-affiliated third parties such as:
- Companies that perform support services for us, such as technical systems consultants and programmers
- Companies involved in completing your transactions, such as financial institutions, your trading partners, fax transmitters or mail processors
- Fraud or identity screening services such as credit bureaus or other service providers to protect you and us against fraud
- Governmental agencies or authorities as required by law
- Third parties as required by law (in response to subpoenas or other legal processes), and those with whom you have requested us to share information
- And we may disclose non-personally identifiable user data to companies that use and analyze anonymous statistical data.
How We Use Tracking Technology
To improve your experience
We may place cookies and similar files on your hard drive for security purposes, to facilitate site navigation, to facilitate your use of services, and to personalize your experience on our site. A cookie is a small text file assigned by a Web server to the browser on your computer that keeps track of your preferences and recognizes returning visitors. Cookies cannot be used to run programs or deliver viruses to your computer. Transcepta uses cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information. When you sign in using your user name and password, the Transcepta Web server stores your unique identification, and the time you signed in, in an encrypted cookie on your hard disk. This cookie allows you to move from page to page on the site without having to sign in again on each page. When you sign out, these cookies are deleted from your computer. As a matter of security, we do not embed your account number(s) or passwords in our cookies.
Website analytics
We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on our site through the use of first-party cookies and third-party cookies, to, among other things, analyze and track users’ use of our site, determine the popularity of certain content and better understand online activity. By accessing our site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative or Digital Advertising Alliance Opt-Out Tool.
We do not provide any personal information to an advertiser when you interact with or view a customized advertisement. However, when you view or interact with an advertisement, the possibility exists that the advertiser will make the assumption that you are interested in the subject matter of the advertisements.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
Third-Party Websites
Our site may contain links to third-party websites and applications of interest, including advertisements and external services, which are not affiliated with us. Once you have used these links to leave our site, any information you provide to the third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third-party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from our site.
Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
How We Protect Information of Former Customers
We use the same stringent security measures to protect the confidential information of our former customers as we do for our current customers.
European Union Users
The EU’s General Data Protection Regulation and related data protection law in Europe have special requirements for companies that collect and retain personal information from citizens or residents of the European Economic Area. Even though Transcepta’s service is a business-to-business service, users who work at the business may provide personal information, such as the person’s business contact information, when signing up for the service and may also occasionally provide it in the invoices and other transaction documents exchanged with their trading partners and financial institutions through the service. Transcepta is deemed the “data controller” of any personal information provided to sign up for the service. Your trading partners and financial partners with whom you exchange documents through the service are deemed the “data controller” of any personal information you may include in your transaction exchange documents. In that case, Transcepta is the “data processor” for your trading partners and/or financial partners.
Transcepta is required to have a lawful basis for collecting and retaining personal information from citizens or residents of the European Economic Area. Transcepta’s lawful basis includes:
- Performing the business-to-business transaction document exchange services and any other services your business has signed up for pursuant to an agreement with Transcepta, and to manage your account with us.
- Legitimate interests that are permissible under the data protection regulation and related laws, for which we have a good and fair reason and which are done in ways that would not hurt your interests or rights, such as would be expected as part of running our services or business. For example, managing your account with us, to follow your instructions, to share your information with your trading partners and financial institutions to facilitate processing your transactions, to keep our services secure and to prevent fraud, to communicate with you, to send you information about our services (subject to your right to control whether we do so), to analyze how our services are being used and to improve and develop our services, and in connection with any changes in our business, such as a sale or merger.
Legal compliance.
If you are a user in the European Economic Area and Transcepta is the “data controller”, you may contact us at as indicated below to request information from us regarding what personal information of yours we may hold, to access it, to correct or update it, in certain circumstances to delete it, and to object to our use or disclosure of it. If you are a user in the European Economic Area and Transcepta is the “data processor”, we may refer your request to your trading partner or financial institution that is the “data controller” and cooperate with their handling of the request. You also have the right to lodge a complaint with the relevant supervisory authority, but we encourage you to first contact the applicable data controller to resolve your concern.
Changes to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our services. If we post changes to this Privacy Policy, we will revise the “last updated” date at the bottom of this statement. If there are material changes to this statement or in how Transcepta will use your information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how Transcepta is protecting your information.
Questions and Suggestions
Transcepta welcomes your comments. If you have any questions regarding this Privacy Policy or believe that we have not adhered to it, please contact us as indicated below.
[email protected]
(Updated September 2019)